World FM Day marks the annual global celebration of facilities management and facilities managers, especially appropriate at this point this year.
VINCI Facilities teams are working at eleven hospitals across the UK doing exceptional work providing critical support for the NHS in its response to COVID-19. Louise Jackson, has been a Facilities Manager for VINCI Facilities for over 10 years, previously working at High Wycombe, Amersham and Henley hospitals, but now leads the VINCI Facilities team at Queen Elizabeth Hospital Woolwich, she told us about what they are dealing with right now.
Like everyone, once the UK went into lockdown everything changed. Our immediate task was to look forward: to prepare for the peak of admissions being predicted.
We found ourselves doing everything from installing new walls to plumbing in and fitting extra washing machines and tumble dryers for site staff. A great example is how we coped with fitting over 100 doors across three floors and the A&E department over a weekend and liaising with police and local government, plus the Port of London Authority to allow the lorry to actually deliver the doors let alone install them.
The main operational change has been a move to the business continuity plan. It’s more important than ever that we work around the clinical teams: all the wards are open, but no-one is meant to be in the hospital corridors except site teams, doctors, and nurses.
None of this is normal, but we make the best of it. We start with coffee mornings at 8am; maybe a bit of PE with Joe Wicks One of the best things is we are talking to each other more than ever. The motto is: Be Kind & Be Safe.
We need that resilience because there are things, we are doing that really are mission critical. For example, the oxygen infrastructure at QEH has been under enormous demand, supplying critical oxygen around the hospital. But due to the increase in patient numbers and specific need for increased oxygen flow rates the external pipework had started to freeze over. Under normal circumstances we would be reviewing this pipework on a daily basis, as part of our normal checks; but due to this increase in demand the system needed constant review. Our engineering team designed and installed a de-icing station to ensure that the pipework never freezes over.
One of the many positives is that the NHS Trust is seeing a different side to VINCI Facilities. We work well with them anyway, but the shared response to COVID 19 means it’s more than just a PFI job. It’s obvious we are an embedded partner and the feedback from the client team has reinforced that.
It looks like we made it through the peak. But we are not slowing down. It means checks, checks and constantly reviewing stock levels. It also means we need to look out for each other – our mental health first aider is busy; her room is often booked out.
We need to be brave. Work as a team and focus on the job. It isn’t normal, but we are good at adapting.
VINCI Facilities are pleased to announce that Divisional Director Paul Cottam, has been appointed as a Trustee Board Member for mental health awareness charity Mates in Mind. Having been involved with the charity for over two years, Paul was asked to join the board to help continue with the amazing work Mates in Mind has already achieved since its launch in 2016.
Paul Cottam a Chartered Engineer and Director of VINCI Facilities said:
“Having been involved in the decision to establish Mates in Mind over two years ago I’m thrilled to be asked to join the board. Clearly these are very different and challenging times and I look forward to working with my fellow board members in the expansion of our Wellbeing support to organisations and their people throughout the UK. I really believe we can make a difference.”
Tony Raikes, Managing Director of VINCI Facilities said:
“This is great news for Paul and VINCI Facilities. Along with the recent appointment of Group Health and Wellbeing Manager, Helen Knight this shows the measures our business is taking to illustrate the importance of looking after our employee’s mental health as well as our own. Both appointments couldn’t have come at a more crucial time. Mental Health will be a primary focus as we move to the next stage of the COVID19 crisis.”
Steve Hails, Chair of Mates in Mind’s Board of Trustees said:
“We are pleased to welcome Paul Cottam to the Mates in Mind Board and are grateful for the opportunity to be working together to drive our vision of fostering mentally healthy workplaces across the UK. With his wealth of experience, Paul will be helping Mates in Mind continue to be the change needed to improve workplace mental health.
“Paul is an experienced Trustee, having previously spent nine years on the board of the British Safety Council, and has held several board directorships in the built environment sector over the last 20 years. As such we welcome his business expertise, and passion that, not just Safety, but Wellbeing, is a key business success indicator across the construction and property related sectors”
James Rudoni, Managing Director at Mates in Mind said:
“Mates in Mind are pleased to have Paul Cottam join our dedicated team and look forward to collaborating on future work to continue driving positive and long-lasting change within the construction industry and beyond.”
VINCI Construction UK has teams of employees working in eleven healthcare sites across the North West, Midlands and the South East and is working with the same number of NHS Trusts in support of the NHS and the fight against COVID-19.
VINCI Construction UK is a major provider of FM and construction services to the NHS; its people are working hard behind the scenes to support the NHS, its clinical teams and other keyworkers during the COVID-19 crisis.
VINCI Construction is directly involved, under the banner of Integrated Health Projects (a fully integrated joint venture between VINCI Construction UK and Sir Robert McAlpine) helping to deliver a number of critical healthcare schemes to give the NHS extra capacity – one of which is the Manchester Nightingale. They are also undertaking two critical care units in the North West where the teams are looking to speed up the delivery of a new intensive care unit.
Meanwhile, VINCI Facilities is continuing to manage ongoing repair and maintenance of hospital wards and essential services to keep wards going, whilst backing up clinical staff and to help with the reconfiguration of other wards in the hospitals to re-purpose them to support the effort against COVID-19. This work has been bolstered by diverting volunteers from VINCI Facilities mobile repair teams, (MRTs) to support its existing facilities management service across several hospitals.
Like many other organisations, its employees are going the extra mile by volunteering to help the NHS directly. VINCI Construction UK is supporting these volunteers and working with them to adapt their current role, and then help them to find the best way possible for them to assist the NHS. This is not only the right thing to do but is also a natural extension of VINCI’s Stand Out and make a Difference (SOMAD) commitment to volunteering in our local communities.
VINCI Facilities is diverting volunteers from its mobile repair teams (MRTs) to support existing facilities management services across several hospitals in the North West, Midlands and South East.
VINCI already is a major provider of FM to the NHS and its people are working hard behind the scenes to support the NHS, its clinical teams and other keyworkers during the COVID-19 crisis.
As well as supporting with the ongoing repair and maintenance of hospital wards and essential services to keep wards going and back up clinical staff, VINCI Facilities engineers and teams are going to be working to help with reconfiguration of other wards in the hospitals to re-purpose them to support the effort against COVID-19.
Its teams will be bolstered by the engineers that usually work in the retail sector supporting charity and large chain store contracts bringing with them much needed extra help in maintaining electrical services and systems, air conditioning, heating and ventilation as well as building repairs and joinery work.
The MRTs will be providing cover for staff who are unable to attend work through illness or self-isolation as well as add depth to the existing numbers of engineering staff giving further, much needed support.
VINCI Facilities has won a three-year total facilities management contract with Cadw, the Welsh Government’s historic monument service, across its entire estate throughout Wales. The work was secured via the Crown Commercial Services framework and is mobilising right now.
Cadw is part of the Welsh Governments Culture, Sport and Tourism Department – with a mission to care for Wales’ historic environment for the benefit of people today and in the future. Cadw is the Welsh word for protect and VINCI Facilities will be working across Wales to provide Facilities Management Services to 130 monuments in State care.
VINCI Facilities has a strong relationship Welsh Government and this new contract adds to an existing portfolio of Welsh Government contracts including providing a total FM solution to the Economy and Infrastructure department and the Office for National Statistics, based in Newport.
The team from VINCI Facilities will be cleaning all of the modern visitor centres across the estate but a critical part of the service will be the landscaping and external works. Many of the monuments have extensive grounds and VINCI Facilities will be managing tree surveys, grounds maintenance, all hard and soft landscaping, including waterways and bridges and all mechanical and electrical maintenance.
All of the works will be planned and reactive with the team providing a 24-hour call out service backed by its helpdesk based in Bridgend, South Wales. Further work will include M&E, lift installations and new IT infrastructure, as well as biodiversity, energy management, pest control, security and waste removal. The extensive grounds, biodiversity and energy management means that sustainability and a commitment to the environment will be at the heart of the service.
Tony Raikes, managing director of VINCI Facilities said,
“Over the years we have built up a partnership with Welsh Government and this new piece of work confirms that. We have an advantage in that we know Wales and our teams responded quickly to what Cadw needed. It truly is a total FM service and as part of the mobilisation process one key task is a detailed asset survey and update of the asset register. It is a great challenge and we are very proud to be given the responsibility. The contract is very different in many ways – it is about far more than managing assets. It is about being part of the custodianship of the historical environment and welsh heritage.”
Image: © Crown copyright (2020) Cadw, Welsh Government
Following strong figures projected halfway through 2019 VINCI Facilities has reported sustained growth with revenues of around £300M for the full year.
VINCI Facilities has built its success over the last 10 years on their focus on responsible management of the business and listening to its stakeholders. One of the mainstays of the company’s success is its ability to retain existing customers. It has a customer recommendation rating of almost 90% and 96% of its facilities and building solutions work across 2019 was delivered to existing clients.
The team extended contracts with customers such as Dixons Carphone, Smyths Toys and Debenhams whilst continuing to deliver a growing pipeline of work for customers such as the Ministry of Justice, Sandwell Metropolitan Borough council and Peabody homes. VINCI Facilities’ strong delivery at St Helens and Whiston trust led to the award of the recently constructed Clatterbridge Cancer Centre NHS Foundation Trust and new contract wins for the Welsh Government and TfL were also secured throughout the year.
Tony Raikes, managing director of VINCI Facilities said,
“We have had a great 2019 and we’re very optimistic about 2020, although we are not judging our success purely in financial terms. As a global operation, VINCI applies its code of ethics right across its service lines ensuring we act responsibly as a force for good. Everything we do has an impact somewhere upon society and our planet and in the longer term I want our business to be net positive in terms of the social and environmental value we create versus the natural resources we utilise. Our customers face the same challenges as ourselves and we will continue to support them through the services we deliver in both our facilities and building solutions operations.”
In 2019 VINCI Facilities delivered around £3m of social value via community initiatives, literacy programmes, volunteering and outreach schemes. There’s a commitment to a 40% reduction in CO2 by 2030 as a move towards carbon neutrality and the business has aligned itself with the UN sustainable development goals.
“We’ve been given tough targets by our parent, VINCI SA. But what’s great is that our people are already motivated to behave responsibly and drive improvements in sustainability and wellbeing in everything that we do – inside and outside of the business,” explained Tony Raikes. “We have built a strong base over the last few years. We have a supplier satisfaction rating of 81% and we have an employee engagement score of 84%. There’s a commitment from everyone in VINCI Facilities to provide value for money and behave as responsible custodians of our communities and our planet.”
VINCI Facilities performance in 2019 was mirrored across the whole VINCI Group, with revenues rising to €49bn alongside a global focus on Social Value creation and Environmental impact reduction. These figures were announced in early February.
VINCI plc and VINCI Construction UK results are posted on 5 March and Tony Raikes is available for interview after this date.
VINCI Facilities has been awarded a three year maintenance and development contract with the option to extend for two years to provide Total Facilities Management services for around 2,000 properties across Transport for London’s (TfL) commercial estate in the capital, which includes retail, industrial and some residential units, and deliver a great customer service for TfL’s tenants.
Building on VINCI Facilities existing relationship with TfL, the contract, which was awarded following a competitive tender process, will commence in early 2020. As well as providing a Total Facilities Management service, VINCI Facilities will work with TfL in its efforts to be a landlord of choice, improving and developing the estate and the services provided to its tenants.
Across its estate, TfL has a range of tenants, from large companies to small businesses who have utilised units to establish their first bricks and mortar offering, which each contribute to supporting the capital’s economy by encouraging growth and creating jobs. The work VINCI Facilities will undertake will include conducting a detailed survey of the estate as well as providing and developing a helpdesk, Computer-aided Facilities Management (CAFM) system and data management processes, which will give real-time information and enable faster responses and decision-making.
Tony Raikes, managing director, VINCI Facilities said: “It is fantastic to be working together with Transport for London to provide them with a Total Facilities Management service for their commercial estate. We are excited to be supporting TfL and delivering value by maintaining, developing and improving TfL’s commercial estate and its service to its tenants.”
Graeme Craig, Director of Commercial Development at TfL, said: “As one of London’s biggest landlords, our commercial estate plays a huge role in raising significant revenue to reinvest in the transport network and so it is vital that we continue to service, maintain and develop our estate and what it has to offer. By constantly looking to improve, we are supporting our tenants to continue playing a vital role in supporting the capital’s success and economy. VINCI Facilities has been awarded this contract in order to help us do that and we look forward to working with them.”
VINCI Facilities has confirmed a strong performance for the first half of 2019 and is committed to further showcasing its defence and digital capabilities with the MoD in the autumn, as part of its tender to win a share of the £2.9B Future Defence Infrastructure Services (FDIS) framework for hard services.
VINCI Facilities continues to build on its reputation for consistent delivery of FM services in some challenging and eclectic end user environments right across the UK. Highlights so far include successfully mobilising a four-year Department for Education (DfE) facilities management contract administered by LocatED to deliver security, repairs, maintenance and compliance services to DfE-owned sites prior to development of free-schools, as well as beginning a new £20m four-year contract with Sandwell Metropolitan Borough Council to deliver external improvement works across its social housing estates. This all follows on from the renewal of the Canal Rivers Trust and Cancer UK contracts, works with the National Trust, Shell, expansion into the automotive sector, and its ongoing works with Welsh Government and various local and central Government departments, including Lincolnshire County Council and the Royal Parks.
In February VINCI Facilities secured one of the six primary FM service provider places on the Future Defence Infrastructure Services (FDIS) framework for the Built Estate Tender due in September 2019. This procurement includes £2.9 billion worth of contracts for the maintenance and refurbishment of tri-service facilities for the MoD throughout the UK, which are being procured as part of the Crown Commercial Service’s (CCS) Workplace Services Facilities Management Marketplace framework. Drawing on experience supporting the USAAF and various other Group projects on behalf of the MoD, VINCI have established a dedicated and bespoke team targeting these major defence contracts.
VCUK has introduced a refreshed approach to improving health & safety which recognises the significant role that behaviour has on influencing the performance of the organisation.
THINK AGAIN will focus on how behaviour and choice can help to drive positive outcomes making our workplaces safer and healthier places for our people, contractors and clients.
The core of the programme will be reflected in a framework of six essential behaviours that everyone in the business will adopt to help ensure that excellent culture leads to excellence in performance.
Gary Carvell, Health, Safety, Quality & Environment Director said:
“Human behaviour is a complex thing, we know that, and understanding why people choose to work unsafely is fundamental to understanding how those choices can be influenced. However, unlike some behavioural programmes, we don’t just focus on the person who’s been injured and what they did or didn’t do.
“We recognise the importance of interdependence, within teams and most importantly, up and down the ‘management line’. That’s why there are also six essential behaviours for Managers & Supervisors and a further six for the senior leadership team.”
The THINK AGAIN programme will make it clear to everyone the behaviours expected of them, and the behaviours they can expect from others as part of a fair and accountable culture.
Gary Carvell continued,
“VINCI Construction’s record on Health & Safety is good – there is a consistent downward trend in most of our measures. But we refuse to allow our confidence to trick us into being comfortable and we want to be better. Our goal is to reduce injuries and ill health at work as far as we possibly can. That’s why we’re taking this opportunity to think again.”
VINCI Facilities has been awarded a four-year facilities management contract by the Department for Education (DfE). The contract will be administered by LocatED, the government-owned property company, responsible for buying and developing sites in England for the DfE free schools programme.
The VINCI Facilities team will deliver security, repairs and maintenance and compliance services to DfE-owned sites that have been acquired for free schools, during the holding period prior to development starting and schools opening.
VINCI won a competitive tender via the Crown Commercial Services (CCS) framework and will mobilise mid-2019. VINCI Facilities aims to maximise its digital systems and make efficiencies during the mobilisation phase and then going live will implement its integrated supply chain delivery model with a dedicated management team.
Tony Raikes, Managing Director, VINCI Facilities said:
“We have a strong reputation in education and commercial spaces and this new work with LocatED and the DfE allows us to showcase both skill-sets. It’s an exciting opportunity and we are very much looking forward to mobilising promptly and effectively.”
VINCI Facilities has won a new four-year contract with Sandwell Metropolitan Borough Council to deliver external improvement works across its social housing estates starting in January.
Delivered by VINCI Facilities Building Solutions Midlands team the work will include upgrading doors, windows, roofs and security for Sandwell’s social housing stock in the southern half of the borough - Oldbury, Rowley Regis and Smethwick - and builds on a successful 14-year relationship with the council.
The team’s experience and understanding of tenant’s requirements is important as a key aspect to the contract is the partnership with the council’s own team, working to tight budgets and establishing a planned and cyclical maintenance schedule.
VINCI Facilities Building Solutions team already appreciate that many residents face the dilemma of fuel poverty, spending a significant amount of money paying fuel bills. Therefore, as the team assess the properties and deal with the tenants, they will make recommendations about improving the energy efficiency of properties over and above any external works.
Councillor Kerrie Carmichael, Sandwell’s cabinet member for housing, said: “This latest phase of investment in our council homes will see thousands of tenants benefiting from these external improvements which also include replacing all wooden front and rear doors with composite doors providing better insulation and improved security.
“This scheme is part of the council’s £485 million ten-year Housing Investment Programme which focuses on improving the council’s existing housing stock as well as building new council homes.”
Tony Raikes, managing director of VINCI Facilities said,
“Social housing is major part of our Building Solutions operation and it is great to be able to continue our long relationship with Sandwell MBC. Alongside the council we are working with Guinness Partnerships, Peabody and Camden Borough Council as well as delivering improvements for a range of other councils and social housing providers. Across all this work we are very keen to not just meet the contract obligations but go further and add value to local communities and really make a difference to residents. That’s why we are excited about applying our digital solutions.”
Pickfords Business Solutions and VINCI Facilities, the construction and facilities management experts, were awarded ‘Best Partnership in Relocation’ at the PFM Awards 2018.
The awards, created by PFM Magazine recognize companies and suppliers that forge effective partnerships within the Facilities Management industry. The awards were held at a glittering black tie event at The Brewery in London and this category award was presented by the BAR’s Commercial Moving Group chairman Nigel Shaw.
The teams from Pickfords Business Solutions and VINCI Facilities were delighted to receive the award, which is a reflection of the long standing partnership forged between both companies. The award followed a year when VINCI Facilities and Pickfords relocated Convent Garden’s flower and vegetable markets, collaborated to find a national, multi-site digital asset verification solution and helped clients achieve their sustainability goals through Pickfords’ furniture recycling and reuse service.
Head of Business Solutions Martin Budd said “We are delighted to have won this award with VINCI Facilities. I want to congratulate teams from both companies. The award is a reflection of the strength of our long term partnership and the collaborative working which has provided ongoing benefits to VINCI Facilities clients in the last year.”
Head of Asset Management at VINCI Facilities , Duncan Hartley said “This award highlights the strength in depth and integration of the supply chain partnership between the VINCI Facilities and Pickford's businesses. Very well done to both teams! I am very proud to be a part of it, in promoting the VINCI Facilities and Pickford’s brands within the FM Industry.”
VINCI Facilities has won a new five-year contract with the Welsh Government’s department of Economy and Infrastructure to provide total facilities management and affiliated services across its property portfolio.
Secured via the National Procurement Service for Wales, the VINCI Facilities team will be delivering FM solutions covering a diverse range of buildings and facilities throughout Wales. With around 100 people transferring to VINCI Facilities, it will put together dynamic teams strategically located across Wales.
The team will be retained locally with opportunities for apprenticeships together with creating many business opportunities for Wales based SMEs as part of the supply chain; this new relationship will bring many benefits for and within Wales.
The nature of the work and its scale – there are around 1,200 properties – means there is focus on the effective use of CAFM and data management that supports the correct allocation of resources deployed throughout the contract.
Tony Raikes, managing director said,
“This builds on our track record with the Welsh Government and confirms our ability to deliver consistent services right across Wales. It is exciting because with so many different services and such a variety of facilities the contract pushes the boundaries of FM, something that our team really appreciates and was recognised during the tender process.”
VINCI Facilities has confirmed it has been awarded a contract with Shell UK Retail to provide FM services across its nationwide portfolio of company owned retail sites.
VINCI Facilities will become one of Shell’s principle hard FM service providers operating across its UK retail forecourts. The two companies formed a strong understanding of each other’s values and business objectives which allowed VINCI to create a tailored operating solution to align with Shell’s 2025 retail business ambitions.
VINCI Facilities’ team will embed the latest FM technology, digitising many aspects of the operation to deliver a best in class service that is fast, efficient and focused on quality and information visibility.
One of the goals for VINCI Facilities will be change the emphasis to preventative maintenance, improving efficiency and bringing significant savings to the Shell maintenance budget and improving the overall experience of anyone visiting a Shell fuel station.
Key to the performance measurement will be proactive data analysis and reporting processes.
Paul Cottam, director of VINCI Facilities said,
“Obviously it is a great testimony for us to be working with Shell, but it is also an exciting challenge as well. We will deploy what we believe are the most innovative ideas to speed up response rates for our mobile teams and provide complete compliance assurance to Shell when we are on site anywhere in the UK.”
Jennie Lane, UK Retail Network Delivery Manager said“We are delighted to be appointing VINCI Facilities as our Facilities Management partner, having been particularly impressed with their strengths in innovative maintenance solutions. We very much look forward to working with VINCI Facilities and its wider
VINCI businesses across the UK will collaborate with local charities to help people suffering from social exclusion by fostering community integration and strengthening social cohesion.
As well as providing £207,000 in grants, employees of VINCI businesses will dedicate some of their time to support vital charities in their local areas.
The VINCI UK Foundation, funded by VINCI businesses across the UK, supports groups and charities, which work to tackle social exclusion, foster community integration and improve access to employment and housing. The foundation launched in early 2016, with the aim of supporting good causes and providing skilled volunteers.
Grants awarded help charities to purchase or upgrade much needed resources such as tools, equipment or transport and refurbish their facilities, which in turn improves the lives of the most vulnerable and disadvantaged people in society. The grants will also support charities to provide a range of employment training and skills development opportunities for young adults with learning disabilities in catering, hospitality and conference centre management.
Ruth Ottley, Head Coordinator of the VINCI UK Foundation, said: “I’m happy to announce that this year the VINCI UK Foundation will provide much needed grants and support to a number of local charities. These charities were chosen because of their outstanding work to improve the lives of communities across the UK. I’m very pleased that in addition to our financial support, employees from across VINCI’s businesses will also dedicate their time to support these local charities, in their efforts to alleviate social exclusion.”
For a third year, the Foundation will make a real difference to the lives of the most excluded in society and help to strengthen communities across the UK.
Projects receiving support include:
Through the Foundation, all VINCI’s employees, from apprentices to senior management, can use their experience and skills to benefit their local communities.
Businesses supporting the Foundation include VINCI Construction UK, VINCI Energies UK & ROI, VINCI Construction Grands Projets, Eurovia, Bachy Soletanche, Freyssinet, VINCI Concessions and Nuvia.
More details can be found at: www.vinci-uk-foundation.co.uk.
VINCI Facilities has confirmed it has secured an initial 12-month contract with Arriva Rail London (ARL) to deliver FM services across the London Overground network.
The VINCI Facilities team began mobilising in late April and the works went live 13-days later in early May. The contract includes cleaning, fault-rectification and planned maintenance activities, and it continues from where Carillion, the previous supplier, left off following its liquidation. 119 people who worked with Carillion and its liquidator have begun working with VINCI Facilities. The scope of the TFM package covers 81 stations across the London Overground network and includes possession management and trackside FM delivery works and is worth £7.5M.
The new work with ARL builds on VINCI Facilities’ track record in rail and a clear demonstration of trackside abilities. This was further confirmed during the 13-days of mobilisation and the discussions around the works during which the VINCI Facilities team formed strong partnerships, emphasising the need for collaboration and flexibility.
Tony Raikes, managing director of VINCI Facilities said, “One of the most rewarding things about this contract with Arriva Rail London is our teams’ ability to help the client and step in to maintain FM services after the demise of Carillion. It is an exciting project, our first on over ground network, building on our successes with TfL. We’re looking forward to taking the project beyond the initial 12-months.”
Will Rogers, Arriva Rail London managing director, said, “The transition to VINCI Facilities was seamless and this is testament to the collaboration between our teams. Right across the board, at every level, everyone has done a sterling job.
"People are at the heart of what we do at Arriva Rail London and our team have continued to deliver through uncertainty. We’re looking forward to working with VINCI Facilities and continuing to deliver a great train service for Londoners.”
VINCI Facilities has confirmed that its recent deal over a three-year term with DEBENHAMS means it has secured over £150m of facilities services business.
This includes the ground breaking contract with the Five Councils (Hart District Council and Havant Borough Council, Mendip District Council, South Oxfordshire and the Vale of White Horse District Councils) announced in February as well as extending relationships with the Welsh Government, Canals & River Trust and the Royal Parks and new contracts with the Office of National Statistics (ONS) and the Science & Technology Facilities Council (STFC).
The agreement with DEBENHAMS confirms VINCI Facilities as a leading FM player on the high street. The Debenhams team were impressed by the record of VINCI with other retailers, such as Dixons Car Phone Warehouse, and its ability to provide accurate, timely management information via its bespoke CAFM system.
This is the first time Debenhams has put all of its fabric, HVAC, lift and escalators, lighting and electrical services within a single contract arrangement and under the terms agreed VINCI will be providing planned and reactive maintenance services to some 180 locations nationwide including stores in the Republic of Ireland.
Away from the High Street, VINCI Facilities is continuing to build on its reputation for consistent delivery of FM services in some challenging and different end user environments right across the UK. These range from public buildings for the Welsh Government, administrative spaces for the ONS as well as scientific laboratories and ccommodation facilities for the STFC.
The Welsh Government has extended its agreement with VINCI Facilities via its National Procurement Service and the work is worth in the region of £28m over four years. VINCI Facilities was also recently appointed to continue its successful £40m relationship with the Royal Parks – a deal that covers all of the main London parks including Hyde Park and St. James’.
Tony Raikes, managing director of VINCI Facilities said:
“The business is making great progress this year and much of our success is down to the good relationships our teams establish with our clients, their respective FM consultants and the consistent and often innovative approach to customer service of all of our people. Contract awards with clients like DEBENHAMS are special because they demonstrate that an open collaborative partnership, strong technical knowledge, and a culture of service that delivers great results. Then, renewing high profile work with the Royal Parks, Canals & River Trust and the Welsh Government shows we are at the top of our game in what are very challenging environments.”
Simon Dales, director of store operations for DEBENHAMS says: “Entering into a one stop all-inclusive contract with VINCI Facilities is an important move and will deliver overall efficiencies in management and operating costs while, at the same time enhance the store environment and experience for our customers and colleagues. We look forward to working closely with VINCI Facilities during the contract term.”
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VINCI Facilities is a leading provider of facilities management services to the public and private sector.
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By integrating services and introducing a range of best practice measures, including work flow and performance management against strict KPIs, we provide our clients with cost certainty, cost saving, consistency of service and efficiency gains.