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White paper


VINCI Facilities survey reveals FM sector constrained by short-term thinking

VINCI Facilities surveyed over 200 decision makers in the FM and built environment sectors, in order to complete four white papers conducted in the autumn of 2020. The first – Collaboration – which is available now.

The following three white papers, climate change, wellbeing and asset management will be published in Spring 2021 and it’s clear that positive ambitions are hampered by the lack of a clear-cut strategy.

Despite all four areas being defined as particularly important each lose sight of the main objective due to a focus on short term goals or confusion about priorities and definitions. For example, referring to climate change – widely regarded as a critical theme – most FM organisations have some form of environmental strategy in place, but ‘quick wins’ tend to be favoured over more challenging longer-term action. Crucially, the short-term focus often prevents organisations seeing the link between any, or all, of the four areas covered by the survey.

“This short-term approach is a common theme in our research,” said Phil Russell, sales and marketing director, VINCI Facilities. “For example, the concept of collaboration is widely recognised across facilities management, but few organisations have comprehensive strategies for collaborative working. The frustrating thing is that everyone recognised the value of it and the survey showed that collaborative working improves morale, efficiency and customer satisfaction. There just isn’t a proper, well thought through combination of people, process and technology to deliver impact.”

Key findings of our survey found –

  • FM organisations recognise collaboration improves morale, efficiency, and customer satisfaction but are slow to put effective strategies into place
  • FM organisations recognise the value of good asset management, but too many organisations restrict themselves to simple repair logs and inventories and lack a comprehensive asset management strategy hence failing to capitalise on smart asset management
  • Less than three-quarters of organisations bother to maintain a list of all their asset locations, and only 65% keep an inventory of individual assets.
  • FM organisations need a longer-term approach to environmental and sustainability action
  • ‘Quick fix’ measures inadequate to meet FM industry commitment to environmental reform
  • FM industry needs to work together to develop an effective response to environmental crisis
  • Buy-in from the top is essential to an effective collaboration, efficient asset management and successful environmental and decarbonisation strategy

The full versions of each white paper are being published over the next six months. You can down download the first report by completing the form below.

All photos in our white paper were taken prior to social distancing measures.

For further information, please contact:

Philip Russell
Director – Sales & Marketing
VINCI Facilities
07971 191912


Andrew Brown
Frank & Brown
07795 547069

Note to editors

VINCI Facilities is a leading provider of facilities management services to the public and private sector.

Our solutions are commercially sound, are customer focused and provide clients with the information necessary to make strategic decisions about their estate.

By integrating services and introducing a range of best practice measures, including work flow and performance management against strict KPIs, we provide our clients with cost certainty, cost saving, consistency of service and efficiency gains.