Due to the vast geographical spread of the ONS’ estate, a strong focus is placed on ensuring efficient communication. This sees VINCI Facilities’ management team share office space with the ONS’ FM teams at the client’s three largest sites. Additionally, VINCI Facilities’ cutting-edge V-Nexus platform is utilised to enable real-time performance data to be viewed from any location.
In a drive to maximise value for the ONS, VINCI Facilities works tirelessly to create efficiencies. Flagship initiatives include streamlining the porterage service to create savings of 20%, and redesigning the office to enable spare workspaces to be occupied by other government departments.
The contract has also seen major construction projects delivered, including a £3.3m reception refurbishment and extension, and a £2.9m rainscreen cladding installation.
This £600k p.a. contract sees Veolia benefit from an exceptional standard of service and rapid response times thanks to a dedicated team of 11 directly-employed experts.
A strong focus is placed on maximising trust and transparency. For example, Building Solutions provides Veolia with full visibility of all overheads and profit margins, and offers real-time performance data via cutting-edge digital solutions such as V-Nexus and Microsoft PowerBI.
Building Solutions also demonstrates an exceptional commitment to added value via the introduction of service improvements and cost reductions. A notable example of which saw the team install additional CCTV provisions within the car park in order to enable Veolia to rent it out as a secure facility at evening/weekends, in turn creating £32k in additional revenue each year.
Originally constructed in 1920 for use as a telephone exchange, the facility provided limited functionality for practical office space, with many areas being unusable. This presented Building Solutions with the challenge of how to modernise the space while being sensitive to the building’s heritage.
The solution saw Building Solutions adjust the internal layout and remove defunct rooms to increase the usable floor space by 45%, all the while retaining and restoring many original features, including ironmongery, doors, fireplaces and floor tiles.
Numerous value-engineering activities were utilised to create savings of c.£500k. This in turn enabled the works to be delivered to an extremely high quality, but for the same cost as a traditional low-budget fit-out.
Marshall’s overriding requirement for this £4.33m project was for the hangar to be refurbished as swiftly as possible, in order for it to become available for use by key clients.
This saw Building Solutions’ team work tirelessly to mobilise within a single week.
To ensure that works continued at pace, a behaviour-driven ‘works management methodology’ was developed, which engaged the entire supply chain in the shared objective of maximising productivity.
Additionally, when the scope of works increased by £117k mid-way through the project, the team dutifully worked evenings and weekends to fast-track delivery.
Ultimately, this commitment enabled all works to be delivered on time, on budget and with zero defects. The team’s commitment was so strong that they were recognised at VINCI Facilities’ company-wide award scheme.
Building Solutions delivered the £179k design and build project for client VCUK, transforming the outdated reception of the 1960s building into a modern and striking facility.
As the headquarters was required to remain operational throughout the works, Building Solutions created a temporary reception within the car park, complete with an attractive decked entrance.
A focus was placed on future-proofing the new reception. For example, additional electrical sockets and data points were incorporated within concealed containment areas, enabling the layout to be easily reconfigured in the future.
The project benefited from the use of a photorealistic BIM model, which allowed the team to view proposed designs via virtual reality headsets, in turn minimising the risk of costly design alterations being needed once construction had begun.
This 25-year contract requires a flexible approach from VINCI Facilities, with any major life-cycle works being conducted outside of school hours in order to minimise disturbance.
To improve sustainability and create cost savings, a gain share mechanism has been introduced that sees the schools and VINCI Facilities share any financial savings created by the introduction of energy saving initiatives.
The team utilise a Lean Six Sigma methodology to eliminate waste and improve efficiency. One recent Lean initiative saw the introduction of a dedicated app for smart phones and tablets, designed to aid the handling of damage reports.
Added value is provided through the provision of complimentary works. For instance, the team recently donated materials and labour to help refurbish a local youth centre.
This contract sees VINCI Facilities’ soft FM team collaborate with the university’s in-house hard FM team. To ensure a united approach, both teams are located in the same building and all works are managed via a single CAFM system.
A focus is placed on ensuring continuous improvement, with the contract’s Facilities Manager having completed Lean Six Sigma Yellow Belt training. This has led to a thorough proposal of capital investment projects being presented to the client, with a view to creating future cost savings.
The team embody an ‘all hands on deck’ culture, enabling them to rapidly respond to unexpected challenges. For example, when a major fire occurred in a neighbouring university, the team swiftly prepared c.100 rooms to accommodate the evacuated students.
This £1.75m contract sees a strong focus placed on self-delivery, with VINCI Facilities assigning 68 directly-employed personnel. This facilitates improved levels of control, accountability and reliability, while also allowing long-term relationships to be formed with the client’s team.
To enhance relationships further still, the contract team act as an extended part of the school’s workforces, embedding a ‘one team’ approach that sees colleagues do whatever is needed to ensure customer satisfaction. One recent example saw a mobile engineer step in to supervise students after a teacher unexpectedly fell ill.
The team also regularly volunteer their time to support community causes that are close to the school’s heart; for example, they recently redecorated the offices of a local homeless charity.
This £10m contract saw a core team of five staff and ten trades permanently positioned on site, enabling Building Solutions to rapidly respond to any situation. For example, when a basement IT room flooded with four inches of water, the team was on the scene within minutes and immediately set to work stemming the leak and commencing a full recovery process.
In a drive to provide added value, Building Solutions’ team often volunteered to deliver complimentary services; for example, ten personnel spent two days refurbishing and modernising LSE’s in-house children’s nursery.
The supply chain appointed to the contract proved so efficient that LSE has subsequently added several of Building Solutions’ approved sub-contractors to its own network of preferred suppliers.
It was vital that Building Solutions developed a considerate approach to the works in order to minimise disturbance to the school, which remained operational throughout. This saw all works scheduled around the school’s timetable. Additionally, all materials and waste was stored out of view behind the site, with access provided via scaffolding with a linking bridge over the roof, along with a hoist and a Haki staircase.
Safety standards were particular stringent due to the need to remove c.16 tonnes of lead paint from the building’s façade. The team conducted poultice stripping in order to minimise the risk of creating airborne particles, and disposed of the waste safely via secure Intermediate Bulk Containers at the rear of the property.
This £2.1m project involved a total modernisation of the school, along with the construction of two new facilities – a two-storey extension and a separate multi-purpose building.
As the school is located in a public park and was required to remain partially operational during the works, Building Solutions erected hoarding to provide total exclusion to live areas. Additionally, rigorous traffic management and just-in-time deliveries were utilised in order to minimise disturbance to pupils and the public.
Due to the age of the building and the poor design of previous extensions, the team faced numerous unforeseen challenges as works progressed. For example, a basement survey identified previously undetected asbestos, which required the removal of c.100 bags of contaminated waste under controlled conditions.
This £7m p.a. contract benefits from a dedicated team of 18 directly-employed personnel, along with support from a network of regional supply chain partners strategically located across Wales.
To maximise standards, all of the direct team have completed IOSH courses and have been rigorously trained in topics including working at height, working near water, asbestos awareness and Legionella awareness. This has resulted in the team achieving zero accidents to date.
Due to the vast geographical spread of the works, a strong focus is placed on ensuring efficient communication between all stakeholders. Key to this is the utilisation of cutting-edge digital solutions including Maximo and MYMI, which provide real-time performance data, along with self-service work order management, compliance monitoring and secure sharing of documentation.
This £4.65m p.a. contract sees VINCI Facilities directly employ c.200 staff, enabling it to self-deliver 90% of the works.
Workshops, toolbox talks and staff awards are regularly held to specifically promote Lean principals and continuous improvement. This commitment has resulted in the introduction of numerous initiatives; for example, cordless back-pack vacuum cleaners have been purchased, which has transformed the flexibility and speed of cleaning services.
A strong focus is also placed on delivering CSR initiatives. For example, the team raise thousands of pounds for charities each year, and also manage wildlife habitats across the client’s sites. This commitment proved sector-leading, with the partnership receiving the BIG Challenge Award for Pollinator of the Year.
This £8.5m p.a. contract sees all 275 employees from VINCI Facilities and LCC operate as ‘ONE Team’, demonstrating a sector-leading commitment to collaboration that was recognised with a Government Property Award.
The partnership utilise the best-practice NEC3 Term Service Contract Option C (Target Contract with Price List), which offers benefits including an open-book approach, early-warning systems and a pain or gain mechanism.
In an industry-first, the partnership has created a unique CAFM system called Concerto, which provides a single system for FM, property management and NEC3 notices.
Keen to support the communities across Lincolnshire, VINCI Facilities delivers social value activities worth an exceptional £34k per month, ranging from the employment of apprentices to fundraising and volunteering activities.
This £1.6m contract saw a strong focus placed on creating efficiencies and cost savings. For example, to maximise the speed of works, Building Solutions’ team of 25 experts refurbished the windows in an off-site facility conveniently located nearby. Additionally, to create financial savings, c.60% of the window sills’ timber joists were successfully refurbished instead of being replaced.
Safety was also of paramount importance. Manual handling was minimised thanks to the team developing a bespoke crane capable of safely removing and manoeuvring the heavy wrought iron casements from the deep stone reveals. Working at height was also minimised through the use of drones, which identified that the windows located in the building’s towers could, in fact, be accessed and refurbished from the building’s interior.
Appointed to Lot 1 of the framework, Building Solutions competes via mini-competition against six other framework partners to secure construction projects <£500k.
An overriding focus is placed on ensuring safety, as many of the facilities are high risk and potentially volatile live working environments, including armouries, firing ranges, custody suits, canine/equestrian facilities, and airside operations at airports.
To minimise risk, Building Solutions utilises a streamlined supply chain of highly-trusted contractors, invests heavily in security and compliance courses, creates detailed risk management strategies, and issues staff awards to recognise exceptional commitments to H&S.
Building Solutions’ strong performance has led to it securing c.30% of all projects tendered for. What’s more, the contract team were named Team of the Year at VINCI Facilities’ company-wide award scheme.
This partnership sees Building Solutions compete via mini-competition for design and build projects valued at up to £10m.
The diverse works delivered to date include upgrades to plant rooms, boilers and M&E facilities, as well as the installation of surveillance equipment and high-security gates and windows.
In a drive to maximise the speed of each tender period, Building Solutions has developed a rapid mobilisation process that sees it able to design, price, procure and commence each project within just 12-16 weeks.
To ensure value for the MoJ, all overheads and profits are fixed throughout the duration of the contract, and a pain or gain mechanism is utilised, which sees any pains stay with Building Solutions while any gains are shared equally between both parties.
To promote transparency, VINCI Facilities invested £300k in a bespoke CAFM system, which is able to monitor SLAs and calculate penalties in real-time, with data being added via technicians’ personal digital assistants (PDAs).
A wealth of initiatives have been utilised to make sure that standards continually improve. For example, an innovative work order management tool called VICCI has been introduced within the FM office, which displays real-time performance data and issues visual and auditory alerts to ensure that SLA response times are met.
Numerous cost saving initiatives have also been implemented. For example, a recent £550k project to expand the endoscopy department saw VINCI Facilities successfully negotiate with suppliers in order to reduce equipment costs by a substantial £90k.
The key focus of this contract is to provide added value. This has seen VINCI Facilities deliver a wealth of complimentary services, including:
• Its largest ever asset verification and data capture project.
• A c.£300k project to review and improve the maintenance task instruction sets.
• Investing £40k in Bluetooth beacons to improve connectivity across the estate.
• Investing £80k in apps to enhance data collection and reporting.
Meticulous planning ensures that VINCI Facilities’ works cause minimal disturbance to the hospitals’ clinical services, which include 1,250 beds and 27 operating theatres. This sees the contract team work closely with the client to carefully consider the user requirements, operational maintenance demands and life cycle renewal stages of each project, balancing clinical impact with available funds.
In the fight against COVID-19, it was vital that this facility became operational as rapidly as possible. Therefore, VINCI Facilities fast-tracked its mobilisation process, successfully delivering it within just two weeks.
This saw VINCI Facilities collaborate with key stakeholders to assess the needs of patients, review the hospital’s statutory compliance requirements, and develop the necessary planned preventative maintenance schedules.
Keen to maximise communication and efficiency, VINCI Facilities utilised Microsoft’s Power BI platform in order to provide stakeholders with real-time performance dashboards.
To ensure the safety of staff and patients alike, VINCI Facilities developed and introduced safe systems of work in line with best practice COVID-19 guidance from the government, Build UK and the Construction Leadership Council.
Due to the nature of this facility, Building Solutions placed an overriding focus on understanding the users’ care needs and the sensory, cognitive and physical constraints of dementia.
For example, to create a homely atmosphere, the design incorporates an electric fire that creates a smoke effect using water vapour, and an internal corridor that replicates a street – complete with shop awnings and street lights.
In addition, non-reflective surfaces were used, as many residents don’t perceive themselves to have aged and can find their reflection confusing/distressing.
The project was recognised with a CLAW (Consortium of Local Authorities Wales) Award, with the judges commenting: “This difficult building has been cleverly adapted to successfully create a positive environment for a very worthy cause.”
Building Solutions was selected to conduct the enabling and associated works for the installation of the new modular outpatient facility along with managing the installation process.
A key aspect of the works saw a 30m trench dug and new IT provisions laid, which was preceded by an underground radar survey to identify any unknown services.
Building Solutions proposed and implemented improvements to the design when appropriate. For example, the team adjusted the design of the drainage system to enable pipes to pass around the building rather than beneath it, thereby removing the risk of access issues in the future.
A rigorous logistics strategy enabled the project to be delivered with minimal disturbance to the hospital, which remained operational throughout the works.
Building Solutions delivers a wide range of projects for QEH. One recent example saw it conduct a £2.4m refurbishment of the hospital’s A&E department, which required a rapid mobilisation and a 24/7 operation in order to meet a strict time frame of just 18 weeks.
An emphasis is placed on creating efficiencies and savings. For example, a £600k project to refurbish the Ambulatory Care department saw the organisation create cost savings by self-delivering the works. Additionally, off-site manufacturing was utilised to maximise the speed of delivery and to reduce noise and dust on the premises.
To deliver further value, Building Solutions regularly provides complimentary services. A recent initiative saw the team redecorate the children’s ward, with Building Solutions covering all costs of labour and materials.
Now more than a decade into this long-standing partnership, VINCI Facilities’ 43-strong team provide 95% of Tata Steel’s infrastructure services, maintaining and repairing assets including heavy plant machinery, steel presses, and roof and building fabric.
This multi-skilled team provides Tata Steel with guaranteed availability of qualified and competent engineers. Additionally, a flexible approach sees VINCI Facilities able to double the size of the team ahead of the client’s planned annual shut-downs, during which major maintenance works are undertaken.
In a collaborative approach, staff from VINCI Facilities and Tata Steel operate as a single cohesive team, sharing facilities and training activities and operating within a single management structure.
The partnership has proven highly successful, with a productivity-based gain share being consistently achieved each year.
VINCI Facilities is an expert in providing services to critical environments that require an uninterrupted and resilient operation. From operating theatres and data centres to manufacturing plants and distribution centres, VINCI Facilities ensures that facilities are operational when required, including via technically complex N+1 redundancy solutions.
Multi-skilled engineers are accredited to deliver the diverse works, including electrical, medical gasses, ventilation, air-conditioning and refrigeration, enabling them to swiftly respond to any challenge.
VINCI Facilities liaises with stakeholders to make sure that all works are designed to be safe and to cause the minimum level of disturbance. When large capital works are required, the company also collaborates with its specialist building and refurbishment arm, Building Solutions, to ensure all installations are tailored to the unique needs of each facility.
VINCI Facilities has played an integral role in the success of this ground-breaking facility. This includes providing technical project management services during the three-year development and construction phase, and ongoing FM solutions now that the facility is operational.
The contract sees the majority of FM works self-delivered by a directly-employed team in order to maximise levels of control, quality and reliability.
This team work as a cohesive unit with the council, operating a ‘one team’ approach. So successful is the collaboration that the partnership received the One Team award at the Government Property Awards.
Keen to drive continuous improvement, contract personnel are trained in Lean methodologies and have held ‘Lessons Learnt’ sessions with key stakeholders to capture and showcase key learnings from the contract.
To ensure a rapid mobilisation for this £60m contract, VINCI Facilities TUPE transferred the majority of personnel from Shell’s previous FM provider to swiftly create an 84-strong contract team. The retained knowledge was overlaid with VINCI Facilities’ culture of excellence to enable a highly effective transition.
VINCI Facilities’ team place an overriding focus on creating ongoing efficiencies through the use of innovative technologies. The most notable example of which can be seen with the creation of a bespoke Check In Check Out app, which enables personnel to digitally check in/out at Shell’s facilities via store tablets. This innovative solution saw VINCI Facilities shortlisted in the IWFM Awards.
A wealth of additional initiatives have been introduced that have collectively generated cost savings of >£1m for the client. These include regionalising and consolidating the engineering resource, and training Shell’s team to conduct basic maintenance tasks in-house.
This £4m p.a. contract sees VINCI Facilities self-deliver c.50% of the works in order to facilitate improved levels of control, quality and reliability.
A key part of the works sees VINCI Facilities collaborate with English Heritage to maintain and restore CRT’s heritage assets, which include listed buildings, monuments, world heritage sites, former battlefields and archaeological sites.
Numerous initiatives have been introduced to create value and promote continuous improvement. These include revising the contract and commercial arrangement to create ongoing cost savings, and introducing a real-time performance dashboard to facilitate improved monitoring of performance against SLA targets.
The contract team and supply chain partners also regularly provide added value by volunteering at CRT’s community projects, such as a recent event where 70 volunteers rejuvenated CRT’s Little Venice site in London.
This £7m p.a. contract sees a strong focus placed on maximising value, with the client benefiting from full visibility of costs, and a pain mechanism being used to penalise poor performance.
Numerous initiatives have been developed to create value, including the introduction of zero-emission electric vehicles; LED lighting throughout the estate; life-cycle asset management; energy management (including data collection, bills and reporting); and geo-tagging / GPS fleet management.
In another major commitment, VINCI Facilities has up-skilled its team in order to deliver the specialist restoration of heritage assets in-house. This has created cost savings while also improving standards of quality and response times.
Thanks to initiatives such as these, VINCI Facilities is on track to deliver savings of c.£850k over the lifetime of the contract.
This £3m p.a. contract sees VINCI Facilities’ team responsible for rapidly transforming London Stadium to suit a diverse range of events, from concerts and athletics to rugby and football.
To ensure operations are as efficient as possible, the team have introduced a wealth of initiatives. For example, the CAFM system has been enhanced to enable the performance of each individual event to be assessed (rather than the contract as a whole), and a dedicated in-house cleaning team have each received BICS (British Institute of Cleaning Science) training to ensure a sector-leading standard of cleaning.
The performance of the site team has been so strong that they were named Team of the Year at VINCI Facilities’ company-wide annual award scheme.
Building Solutions successfully reduced the cost of this £558k project by 13%. This was achieved by working with supply chain partners to scrutinise costs, sourcing the most cost-effective materials, and refurbishing (rather than replacing) materials if possible.
The team provided further value by conducting minor refurbishment works to the neighbouring Egyptian gallery for no additional cost.
Due to the high value of the artefacts, security was of paramount importance. Therefore, Building Solutions conducted background checks on all personnel and provided a specialist induction tailored to the museum’s stringent security requirements.
As the museum’s other galleries remained open throughout the works, the team also developed a meticulous programme that enabled all personnel to be obscured from visitors throughout the museum’s opening hours of 10am-5pm.
This challenging project required Building Solutions to deliver a total internal and external refurbishment within just 13 weeks. Numerous initiatives were introduced to maximise the speed of delivery; for example, scaffold preparations were brought forward a full month in order for the vast and intricate system to be ready ahead of the core works.
The access restrictions of the congested city-centre location presented another key challenge. To overcome this, the team constructed a vast scaffold gantry capable of containing all materials, equipment and waste.
Efficient operations and strong communication with all stakeholders enabled the project to be delivered on time and on budget. The team proved so successful that ICE subsequently added several of Building Solutions’ sub-contractors to its own network of preferred suppliers.
As the National Trust had an ambitious scope of works with a limited budget, Building Solutions worked hard to create cost savings of £1.2m. Initiatives included installing air condititioning units rather than radiators and installing light-reducing film rather than blinds.
The diverse scope of works included the design, manufacture and installation of a 27m-long sculpture in the main courtyard. Made of rusted steel and concrete, the sculpture represents the famous Anglo-Saxon burial ship. To maximise the speed of its installation, the team formed the concrete slab using a metal shutter system rather than traditional timber shuttering.
Another key aspect of the works saw the erection of a 20m-high observation tower half a mile away from the visitor centre, designed to provide stunning views over the royal burial grounds. Due to badger sets being present in the vicinity, Building Solutions utilised a structural engineer and ground penetrating radar surveys to ensure that HGVs could traverse the ground safely without risk of land collapsing under the weight of the vehicles.
This contract sees VINCI Facilities maintain a diverse range of properties, including high street stores, retail park superstores, offices, warehouses and residential properties.
Recognising the vital work that the charity delivers, an overriding focus is placed on maximising value. Key initiatives to ensure this include:
VINCI Facilities’ continued strong performance has resulted in the organisation successfully securing a performance-based contract extension.
To maximise standards of quality and control, VINCI Facilities self-delivers the majority of works on this flagship contract. An exemplary commitment to collaboration sees the team act as an extended part of Dixons Carphone’s own workforce, even conducting joint training activities on topics including IOSH Managing Safely, and CDM 2015 regulations.
This contract benefits from the use of VINCI Facilities’ sector-leading Customer Response Centre (CRC). Accredited by the Institute of Customer Service, the CRC houses a 50-strong team that operates 24/7, ensuring that all of Dixons Carphone’s maintenance requests are swiftly and efficiently responded to at all times.
An overriding focus is placed on creating efficiencies via Lean initiatives. These have included batching PPM tasks together, training the client’s team to conduct basic PPM tasks in-house, and introducing the use of tablets for capturing data.
In recognition of VINCI Facilities’ ongoing success, Dixons Carphone has subsequently awarded the organisation an additional contract to provide FM solutions to its corporate estate of UK offices.
Over the course of eight years, VINCI Facilities has helped Smyths Toys to double the size of its stores and logistical operations through the provision of FM solutions and improved levels of compliance.
A focus on continuous improvement has been vital to the ongoing success of the partnership, with VINCI Facilities introducing numerous initiatives to create efficiencies. For example, equipment and parts have been standardised across the estate to create cost savings, and a maintenance routine has been introduced that sees any minor issues pro-actively addressed in order to prevent major issues from occurring in the future.
Additionally, a collaborative gain share model has been introduced to drive improvements in energy performance. This has directly resulted in energy savings of >5% being achieved across multiple stores.
Building Solutions’ partnership with Camden Council began with the firm delivering small works up to £500k in value as part of the council’s Better Homes framework. Following that success, Building Solutions has since been appointed to the council’s Property Works framework, which sees it deliver works up to £5m in value.
The contract benefits from a dedicated Resident Liaison Manager, who meets residents regularly to discuss the works and address any areas of concern.
A proactive and flexible team ensure that any challenges are swiftly addressed. For example, when two tower blocks unexpectedly received fire notices for failing to meet requirements, the team revised the schedule of works to prioritises the two buildings and successfully made them safe and compliant within just two months.
Building Solutions has assigned a 30-strong team of experts to this £75m 10-year contract, enabling a swift response to any situation.
As the housing estates remain occupied during the refurbishments, the team includes dedicated Resident Liaison Officers, who ensure that residents are informed and involved throughout the works.
Building Solutions strives to continually create cost savings for the client. For example, when roof works were required at Peabody’s Lomond Grove estate, the team challenged the need for scaffolding, instead suggesting an edge protection solution that, in turn, shaved 12 weeks off the programme and delivered cost savings of £16k.
Demonstrating a sector-leading commitment to CSR, Building Solutions has invested £336k+ in Peabody’s community programmes to date, including an award-winning early-learning literacy programme.
Building Solutions has secured ten contracts with the council worth a total of £202m. These contract include replacement windows, externals, aids/adaptations, void works, and the council’s Decent Homes programme.
Since the partnership commenced 15 years ago, Building Solutions is the only contractor that’s remained continually appointed by the council, enabling it to lend stability to the transformation of the housing stock.
To maximise the efficiency of the works, Building Solutions heavily invests in digital technologies. This has included issuing tablets to all colleagues and utilising Microsoft’s PowerBI in order to provide real-time performance analysis.
In an exemplary commitment, Building Solutions’ work goes further than simply refurbishing the properties, with the organisation delivering £3.47m worth of social value activities across Sandwell since the partnership began.
Due to the nature of the facility, Building Solutions worked with the university to secure a certificate of cleanliness prior to commencing works, which evidenced that the site was free of any hazardous chemical residues.
Building Solutions placed a strong focus on maximising value for money. For example, powder coated control dials were sourced to prevent the need for dials to be painted by hand, and laboratory doors were refurbished rather than re-veneered.
As the university was employing other contractors to conduct refurbishments on the wider building, Building Solutions agreed to manage all contractors on site. This ensured a coordinated and considerate approach that minimised disturbance to the university, which remained open throughout.
This collaborative approach saw Building Solutions include details of the other contractors’ works within its Operation and Maintenance Manual, helping to ensure a streamlined handover to the client.
VINCI Facilities delivers 24/7/365 planned and reactive maintenance across the UK and RoI. Requests are received and co-ordinated in a state-of-the-art CRC, with a team of MRTs delivering an efficient and responsive service for clients.
Accredited by the Institute of Customer Service, the CRC houses a 50-strong team and utilises cutting-edge technology and LEAN initiatives to maximise standards. The team’s commitment to excellence has seen standards improve year-on-year, including Net Promoter Score (up 24.9) and Right First Time (up 3%).
The CRC-embedded planning and scheduling team manages a UK & RoI wide network of mobile engineers, who are strategically located to enable round-the-clock nationwide coverage for reactive and PPM activities. Led by experienced Service Delivery Managers, the multi-skilled mobile engineering team are accredited to deliver a diverse range of building services activities, including electrical, gas, ventilation, air-conditioning and refrigeration.
Among the many clients benefiting from this service are Shell Retail, Canal and River Trust, CRUK, Debenhams, Dixons Carphone and Smyths Toys.
Below are just some of the many projects where VINCI Facilities has fast-tracked the mobilisation of FM works in order to support a client at short notice and ensure zero interruption to its operations:
» Arriva Rail London: Mobilised within just 10 days, including on-boarding 119 staff from the previous provider.
» Cadw: Rapidly mobilised 128 sites across Wales, including establishing a network of 40 managers and 100+ supply chain partners that are strategically located across the country in order to facilitate a swift response to any site.
» Rainbow Hospital Deeside: Delivered amidst the pandemic, this COVID-19 treatment facility was mobilised within just two weeks, providing vital beds for 430 patients.
» Smyths Toys: Mobilised a Total FM solution for 65 retail stores across Ireland and the UK within just three days – VINCI Facilities’ fastest mobilisation to date.
VINCI Facilities’ holistic security offering includes security guarding, CCTV operation, visitor checks, x-ray inspections of bags and mail, gatehouse security, vehicle checks, key holding, alarm response, and foot patrols with security dogs.
The company’s position as a leading private security specialist has been validated via accreditations and audits with the BSIA (British Security Industry Association), BSI (British Standards Institution) and SIA (Security Industry Authority). In addition, each staff member has secured role-specific SIA licences.
To maximise standards, VINCI Facilities employs a direct team of security personnel, all of whom are trained in relevant specialisms, including sign language, customer service, traffic marshalling, fire safety, first aid, lift rescue, evacuation sledges, GDPR, incident reporting, manual handling and access control systems.
Key clients benefiting from this sector-leading service include the Welsh Government, Office for National Statistics, Lincolnshire County Council and Buckinghamshire New University.
VINCI Facilities’ sector-leading cleaning service covers everything from workplace cleaning to waste management, pest control, laundry, consultancy and specialist tasks such as the strip and seal of flooring.
The self-delivered model utilises British Institute of Cleaning Science (BICSc) methodology to ensure a best practice approach throughout. Additionally, VINCI Facilities is an accredited BICSc training provider, enabling its cleaning team to obtain industry recognised professional qualifications.
Throughout all cleaning operations, a strong focus is placed on maximising standards via the use of innovative and sustainable technologies and products. For example, backpack vacuums are used to improve the safety and speed of cleaning, while ozonated water is utilised to reduce the use of chemicals.
VINCI Facilities’ exemplary standards have seen the company recognised with accolades including the Golden Service Awards and the BICSc Awards.
The contract sees VINCI Facilities responsible for managing and maintaining c.80 properties. The diverse range of minor works include property refurbishments, fence and hoarding installations, asbestos removal, landscaping, and roofing repairs.
VINCI Facilities’ focus for this contract is to create efficiencies and maximise value for LocatED at all times, predominately through the use of innovative technologies.
For example, in order to efficiently manage LocatED’s vast network of properties, the best practice CEMAR contract management solution has been introduced. This enables all maintenance requirements to be efficiently managed via a single centralised online platform. Meanwhile, VINCI Facilities’ bespoke reporting and analytics platform, MYMI, has been introduced to provide automated and real-time dashboards of the contract’s performance.
An example of VINCI Facilities’ efforts to create cost savings can be seen at The Brightwell (a healthcare charity in Bristol). This saw the team re-purpose 100 PV panels from a demolition project and install them at The Brightwell (pictured right), providing the charity with free renewable electricity for years to come.
Keen to limit any delays at the borders following the UK’s exit from the EU, HMRC set out to create a range of Inland Border Facilities where customs checks could be conducted on HGVs.
Building Solutions’ key works at this site in Warrington saw it conduct a refurbishment and fit out of an existing terminal building to create offices and welfare facilities, as well as a refurbishment, extension and fit out of an HGV inspection shed. This was coupled with infrastructure works throughout the site and the demolition of an existing lorry washing facility.
The team’s overriding objective was to deliver the project by the client’s strict deadline of the 31st December. This saw Building Solutions fast-track the works by introducing a 24/7 operation, utilising off-site manufactured components to maximise the speed of construction, and offering multi-phased handovers to allow key stakeholders to begin familiarising their teams with the site. The approach proved highly successful, enabling the project to be completed ahead of schedule.
Keen to limit any delays at the borders following the UK’s exit from the EU, HMRC set out to create a range of Inland Border Facilities where customs checks could be conducted on HGVs.
This site at Birmingham Airport saw Building Solutions utilise pre-fabricated building systems to fast-track construction ahead of the client’s strict deadline of the 31st December. This included using a Smart-Space modular aluminium system to construct the HGV inspection sheds, which were successfully erected in just four days. Meanwhile, 10 portacabins were installed to provide office and welfare facilities for HMRC and its partners.
The project required a flexible approach from Building Solutions, with major variations to the scope of works resulting in the contract value rising from £3m initially to a final sum of £9m – all without any extension to the time frame. The team rose to the challenge, working seven days a week to ensure all works could be delivered by the client’s target deadline.